PRIVACY POLICY StarPower Advance Solar Technology

1. We respect your privacy 1.1. StarPower Advance Solar Technology respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. "Personal information" is the information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. StarPower Advance Solar Technology will, from time to time, receive and store the personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support and sales team.

2.2.1. Email Communication: When contacting or communicating with our team via email. We may collect personal information about you. E.g. name, phone number, address etc. You hereby agree to not share or disclose any information or data outside of the email chat. StarPower Advance Solar Technology uses standard email encryption. Transport Layer Security (TLS) to safeguard and protect email communication to and from our domain. StarPower Advance Solar Technology uses Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and DMARC Domain-based Message Authentication, Reporting, and Conformance to help prevent spoofing and phishing of our incoming and outgoing emails, and email addresses. This also helps prevent forged emails from our domain from being sent and email spam. Our team handles your data and communication in accordance with the Privacy Act 1988 (Cth). We protect your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email. If you receive such a request, please do not respond to the email. If we suspect you are using our email service inappropriately. We will terminate your access to use this service, and add your email to our blacklist.

2.2.2. Phone Communication: When contacting us via our business phone number listed on our website our team will have access to the personal information you have provided or may provide before, or during your phone conversation. E.g. phone number, name, address, order number etc. If you have an account or order with us, our team will have access to any information provided to us when placing the order, or creating the account. All telephone calls are recorded to and from our office (02) 5761 0297 for quality, training and security purposes. You will be notified during the phone conversation before we do. We ask that you treat our team with courtesy and respect during your call. As that's our promise to you. We all deserve to be treated the same. If you use threats or violence, we will immediately terminate the phone conversation. Our team handles your personal information in accordance with the Privacy Act 1988 (Cth).

2.2.3. Coupons And Promotions: We may from time to time collect personal about you when you accept offers, coupons or promotions on our website. This includes but is not limited to coupon pop-ups, newsletter sign-ups, offers, coupon codes etc. The information we collect e.g. name, email, phone number etc. Is stored and encrypted within our secure servers, and your privacy is treated in accordance with the Privacy Act 1988 (Cth).

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information.

3.1. StarPower Advance Solar Technology collects personal information from you in a variety of ways, including when you interact with us electronically or in person when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. StarPower Advance Solar Technology may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. StarPower Advance Solar Technology may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

5. Disclosure of your personal information.

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of StarPower Advance Solar Technology, www.starpoweradvancesolartechnology.com, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. E.g. USA, Shopify.Inc.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1. StarPower Advance Solar Technology is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure. By doing this our website uses a 128-bit SSL Encryption and HTTPS web connection to help protect your personal information.

6.2. The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, e.g. Encryption. we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, that we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at: customersupport@starpoweradvancesolartechnology.com

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to (customersupport@starpoweradvancesolartechnology.com). We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to the Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole approved discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website, when you come to our website (www.starpoweradvancesolartechnology.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies- We may from time to time use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords, Facebook, Instagram, Snapchat, Google Etc. These ads may appear on this website or other websites you visit.

10.2.1. Google Analytics- We may from time to time use Google Analytics to help us improve the performance of our website and user experience. We may collect Real-Time Data from our website users to gain insight, into popular products and user interactions. We may use Google Analytics to help detect Bugs, Errors or glitches on our website. By Accepting Google Cookies you Agree to the above terms. We may also use Google Analytics to help identify mobile user issues and help us improve our website across all platforms. Note StarPower Advance Solar Technology, will never share Google Analytics information beyond their platform.

10.2.2. Facebook Analytics: We may from time to time use Facebook Analytics to help us improve our website, track and monitor interactions, and improve our user experience on Facebook & our website. We use Facebook analytics to help monitor our users on Facebook and on our website, and how they interact with our ads and content.

10.3. Third-party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship endorsement or approval of these websites. Please be aware that StarPower Advance Solar Technology is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.

10.4. Payment Data- When using our online store to purchase goods, you will be asked to provide a payment method for purchases. Your payment details are encrypted by SSL Encryption & PCI-DSS. Your payment information is not stored on our website, however, your payment information may be shared with our payment processor, and Square 3D for security verification. This security measure helps us prevent fraudulent payments from being made on our website by using real-time data collected from each payment and matching it with the data collected from the cardholder's bank.

10.4.1. Checkout Security- Our online checkout uses a 128-bit Encryption to safeguard your payment information. Our checkout communicates with our servers using an SSL-encrypted connection. Your personal information will be used to process your order. Your personal information may also be shared with our payment processing team, and Square 3D for verification.

Effective From: 11th of December 2022